I was told it would take 4 weeks before payment. Does it usually take this long!! I had no problems with forms etc, everything was in order. Kind regards. VAT refunds can take from 4 to 6 weeks especially during peak travel season. If you have a copy of the stamped form, you can also email this to the VAT company and query them on it, but first step would be to check online. I have a quick question I would like to ask. After getting the correct VAT forms filled in at the shop, after showing your passport etc, do you need to show your passport again at the VAT Return counter at the airport?
Or is it a case of just handing in the completed forms and arranging payment at the airport VAT return counter? You will need to show your passport to have your VAT validated. I do not have Tax free form number with me. Is there any way I can track it? Will Debit card be a problem for transfer of money? VAT refunds can take between 6 to 8 weeks to process, especially during the peak travel season.
How long does it normally take for the money to arrive my UK bank account? Where can I register a complaint regarding this? Abinash, VAT refunds can take 6 to 8 weeks processing time, especially during peak travel season. Again the Doc ID is rrquired. Thank you for the response. I bought the item from John Lewis, Peterborough. Could you please help me with the email id of the VAT company concerned. When you bought your phone, you would have been given a VAT form from one of these companies which you then got your Customs stamp at Heathrow airport.
If for instance your form was from Global Blue, you can then go to their website Refund Tracker and followup on your VAT refund status.
My suggestion is that you contact John Lewis and see if they can provide you with a copy. Hello, we left the UK to return home to Australia on June 24th We claimed our tax back but to date we have yet to receive this, can you please advise how we check up on this? Candy, You can go to the website of your VAT refund company i. I had all the receipts and VAT forms wuth me. Initially they checked my receipts and all at the security.
When i showed all the phones at the custom to get the stamp they said they cant give the seal since he suspects it. VAT refund is intended for personal shopping only. As you bought 11 phones, they can assume that it is for business purposes. I think the shop should have warned you of possible problems. Unfortunately, without the customs stamp there is no way of getting a refund.
You might try contacting the UK embassy in Sri Lanka and get their advice. If the stamped VAT form is not received within that timeframe, they will reverse the refund. Where should we get our VAT refunds for the things that we will buy with vat forms in all 3 countries combined?
Also, for Italy and France, the currency is different, so if I get a refund in LHR, they will just convert the amount in euro to pounds for cash refund? Note that there is a fee for cash refunds. Check with them before you decide. VAT refunds can be paid to a different credit card.
If your purchase is being packed into your check-in luggage at LHR and you are only changing flights in Munich, then you do your VAT refund claim in London. If you are stopping in Munich for a day or so, then Munich is your final point of exit from EU.
Hi Helen, Thanks for your post. Amazing job to help others! What would your recommend? Should I and can I get the refund on the air-side as this is for sure faster? No, you cannot claim VAT at Heathrow days in advance. You can get your VAT refunded at a few locations in central London, but you still have to get the forms stamped by Customs at the airport and send the forms back to the VAT company within 21 days. If for some reason the mail is delayed or your form goes missing, they will reverse the VAT refunded plus charge a penalty.
You can claim your VAT airside and it will be faster. The Travelex desk is just past security. The rule says that electronics and jewelry, etc. Hi Andrea, You do need to have your goods on you. They do random checks and you must be able to show them if asked. Regards, Helen. Hi Helen, Thanks for all you posts. I have flight back Japan from Manchester via Heathrow and have only 1.
In this case, can I get stamp at Manchester? And would it be before or after security? Do your VAT refund in Manchester.
There is a Travellex VAT desk in the departure hall, but they will probably ask you to do it airside after security because of the value of your Rolex. Your transfer time may be 1. Hi Helen. My name is mye from klumpur. Bought handbag from lv in paris but was not allowed to claim vat at paris airport as will be staying in london another week. I was asked to do it at heathrow. Can i get cash refund? Can i do ut at vat claim office at harrods as per your previous postings. Hope to hear your reply asap.
The stamped form must be returned to the VAT company within 21 days or your refund will be reversed. If your Maybank card is a problem, then I suggest you ask for cash. Hi Mehul, Apologies for the late reply as we ourselves were flying.
We will be travelling to Paris, then to Switzerland via train, and finally to London before flying back to Singapore. How do we avoid this? Would also like to confirm the steps to claim VAT at London:. Inform store to prep VAT forms. When you leave Paris to go to Switzerland, you are actually leaving the EU. I would prefer to do the VAT claim in London. When doing tax-free shopping, the store will need your passsport details so either bring along your passport or a photo of the passport information page.
The store will sign the VAT form or put their own stamp on it. They will need to see your VAT forms, invoices and goods. In some cities, you can get your VAT paid out downtown in advance of your departure. If the form is not received on time, the VAT will be charged back to your credit card. The VAT that you receive will be a net amount i. So, if there is a mail delay or your form has gone missing, the VAT will be charged back.
I have read many forums and all of them had no luck finding a customs inspector on board the train. In another forum, a traveler has advised that I do all my claims at Heathrow as it is more convenient. What are your thoughts on this? The only reason I mentioned trying to get Customs stamp on the train is so that you can pack away your Paris shopping.
However, if it looks like getting Customs clearance on the train is impossible, then by all means do all your VAT claims at Heathrow. I live in London, my brother visited me inFebruary from India and he bought clothes and a hand bag.
He has taken VAT receipts and tax form from all retailers and filled in all the details. But when he reached Heathrow Airport, there was a long queue for VAT refund and he would have missed his flight, had he waited in the queue. He gave me all the receipts. If I post them all in preaddressed envelope, can he get the refund. I read somewhere that it needs to be custom stamped before sending via post. Is it true? As he did not get any receipts stamped at the airport.
Is there any other way,can he claim refund? If he has plans to travel in the EU again in the next two months, he could re-export the goods. Obviously, you would only do this if the VAT refund is substantial. Flight departure at You can bundle all your receipts from the one shop, but they need to be purchased during the same day. If you decide to go back and buy more stuff from the shop on Day 2, you can combine all receipts for that day. You must have your passport with you if you want to do tax-free shopping.
Make sure your VAT forms are fully completed before arriving at the airport. When you get to the airport, take your receipts and forms to the Travelex counter or the Customs desk located before security — see map below.
You must have the items with you for inspection. Anything large and bulky including clothing will need to be presented before checking your bags in. VAT refunds for high-value items such as watches, cameras and smartphones are processed after security control.
When we arrived there were about Chinese youths with piles of receipts that needed processing. A Fast Track processes exists: but there is a charge of 10GBP per receipt, so no one opts for that, unless you have just one Channel Bag.
After an hour, we hadn't made a dent in progress but heard that if you only had an item or two, and they are in your possession after check in, there is another VAT Refund office after security.
We opted for that and were the only ones there. As to the currency of the refunds: I thought I saw signs saying it had to be in the applicant's currency but wonder how they achieve that and how much FX cash do they have around. Log in to get trip updates and message other travelers. Watch this Topic. Browse forums All Browse by destination. London forums. Airside Store Level 2, opposite Customs am - pm.
Have a question? What is the Retail Export Scheme? The claiming process must be completed within three 3 months with VAT forms stamped and completed of the original purchase date of the item for which you are claiming the refund Please note that refunds can only be claimed by the person who purchased the goods.
Laura Porter is an experienced UK travel writer specializing in all things to do with London. Tripsavvy's Editorial Guidelines. Share Pin Email. Credit card refunds are not subject to this fee. If you are purchasing goods in the UK for personal export, ask in store for a Planet form.
Complete the form, have it signed by a store employee and attach the original purchase receipts to it. Then choose how to get your refund. Choose how to get your refund:. Present your Tax Free form, purchase receipt and valid Visa, MasterCard or Amex at a City refund point in the United Kingdom and get your refund in cash a cash fee may apply. Then get your Tax Free form export validated and return it to Planet within 21 days use the prepaid envelope if available.
Then send the form, together with the original purchase receipts, back to Planet use the prepaid envelope if available. Once we have received your Customs Approved Tax Free form, your refund will be credited to your card. Get Customs Approval: Tax Free forms must be filled in and always Customs Approved within three months after the month of purchase or within 21 days from the day of refund if you got an immediate refund in store or at a city refund point. At the airport, please allow enough time for the Customs Approval process before your flight departs.
Also, services such as hotel bills or restaurant meals don't qualify for a tax refund. High value items including watches, cameras and smartphones must be presented airside at the VAT Refund Desk. The refund is yours to spend as you wish. Please note that the VAT Refund Desk can get busy, and we ask that you allow at least 45 minutes to complete your refund. If you are travelling at peak times, part of a group or if you are behind a tour group, the process can take longer.
We ask that you ensure that you have completed your refund and checked in at least one hour before your flight. Cash refunds not applicable to all tax refund forms or in all cases.